Terms of service
Last updated: 28 October 2026
Welcome to Stones & Studds. These Terms of Service govern your access to and use of https://stonesnstudds.com and purchases made through our online store.
By browsing our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws and your statutory rights.
1. Business Information
Brand name: Stones & Studds
Legal business name: Bharvi Gautam Khona, Proprietor of Stones & Studds
Website: https://stonesnstudds.com
Customer support email: support@stonesnstudds.com
Principal business address: A/203, Sai Paradise, Sec-8/A, Plot no-64, Airoli, Navi Mumbai - 400708
2. Products and Descriptions
Stones & Studds offers jewellery and related products through its website.
We aim to provide clear and accurate product descriptions and images so customers can make informed purchasing decisions. Product descriptions may include details about design, colour, shape, style and visible features, where applicable.
Product photographs are intended to represent the products as accurately as reasonably possible. Actual colours and visual appearance may vary slightly depending on lighting, photography and your device's display settings.
Nothing in this section limits your rights if a product materially differs from its description, agreed characteristics or applicable legal requirements.
3. Prices, Offers and Taxes
Product prices and applicable offers will be displayed on the website.
Any applicable shipping fees, taxes and other mandatory charges will be disclosed as required by law before you complete your purchase.
Promotional offers are subject to the conditions, validity period and exclusions disclosed with each offer. We will not apply undisclosed charges or misrepresent discounts.
If a pricing or listing error is identified, we will handle the order fairly and in accordance with applicable law. We will not treat this clause as an unrestricted right to cancel an order that has already been accepted.
4. Orders and Payments
When placing an order, you must provide accurate delivery and contact information.
Submitting an order constitutes an offer to purchase the selected products. An order confirmation acknowledging receipt does not necessarily mean the order has been accepted or dispatched.
We will communicate material order-status updates through the contact details you provide, where applicable.
Orders are subject to product availability and successful payment processing, where applicable. We will not unreasonably cancel accepted orders. If we cannot fulfil an accepted order, we will notify you and arrange any refund due in accordance with applicable law.
You are responsible for checking your order details before submission. This does not affect your statutory rights in the event of an error, misrepresentation or other legally recognised ground for a remedy.
5. Shipping and Delivery
Orders are generally dispatched within 2–4 business days after order confirmation and successful payment, where applicable.
Estimated delivery is generally 3–8 days after dispatch, depending on the delivery location and courier service. These are estimates, not guaranteed delivery dates, unless expressly stated otherwise.
Applicable shipping charges and available delivery information will be displayed before checkout.
Tracking details will be shared where available. Delivery may be affected by circumstances outside our reasonable control, but this does not automatically remove any obligations or remedies that apply under consumer protection law.
If your order is delayed, lost, marked as delivered but not received, or otherwise undelivered, contact us at support@stonesnstudds.com. We will review the matter and coordinate with the courier as appropriate.
We will not rely solely on a courier's tracking status to dismiss a genuine non-delivery complaint.
6. Cancellations, Returns, Replacements and Refunds
6.1 Change-of-mind requests
Please review your product selection, order details and delivery information before placing an order.
We generally do not accept cancellations, returns or refunds solely because of a change of mind once an order has been dispatched. This policy is subject to any rights or remedies that cannot lawfully be excluded.
6.2 Damaged, defective, incorrect or misdescribed products
If you receive a damaged, defective, incorrect or materially misdescribed product, contact us at support@stonesnstudds.com as soon as reasonably possible.
Please provide your order number, a description of the issue and photographs or other supporting information where available. An unboxing video may assist our review but is not an absolute prerequisite to considering a complaint or providing a remedy required by law.
Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, repair, return, refund or another legally available resolution.
We will not refuse a legally required remedy solely because the product has been delivered, because a customer did not provide an unboxing video, or because our general change-of-mind policy applies.
6.3 Non-delivery and late delivery
If an order is not delivered, or is delivered later than the stated schedule, contact customer support so we can investigate.
We will assess the circumstances and provide any remedy required by applicable law. Any legally recognised exception for circumstances such as force majeure will be considered only to the extent permitted by law.
6.4 Refund processing
Where a refund is approved or legally required, it will be processed within the period required by applicable law or the relevant payment provider's rules, as applicable.
Refund timing may depend on the original payment method and payment provider. We will communicate relevant information about the process where appropriate.
Nothing in this policy excludes or restricts a consumer's statutory rights or remedies.
7. Product Care
Please handle and store your jewellery with reasonable care.
Avoid assuming that a product is suitable for exposure to water, perfumes, chemicals, cosmetics or other environmental conditions unless its specific characteristics have been verified and accurately communicated.
Normal wear, accidental damage or improper care may affect a product's appearance. However, this clause does not exclude remedies for a defect, deficiency, misdescription or other issue for which we are legally responsible.
8. Promotions and Discount Codes
Promotional offers, discount codes, bundles and free-shipping offers may have specific terms, eligibility requirements and validity periods.
The applicable conditions will be disclosed with the relevant promotion. Offers will not be represented as available when they are not, and discount claims will be presented accurately.
Nothing in this section authorises misleading price comparisons or unfair trading practices.
9. Intellectual Property
Website content, including original text, graphics, branding, logos, photographs and other creative materials owned by or licensed to Stones & Studds, is protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially use our protected materials without prior permission, except where permitted by law.
Product designs or third-party materials may be subject to rights belonging to other parties.
10. Website Availability and Third-Party Services
We aim to keep the website accessible and functioning properly, but temporary interruptions may occur for maintenance, technical issues or circumstances outside our reasonable control.
Our website may use third-party services, including payment processors, website hosting providers and delivery partners. Their services may be governed by separate terms and privacy policies.
We remain responsible for obligations imposed on us by applicable law. This section does not exclude liability that cannot legally be excluded.
11. Limitation of Liability
To the extent permitted by applicable law, Stones & Studds will not be responsible for indirect losses that could not reasonably have been anticipated in the circumstances.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.
These Terms do not restrict a consumer's rights to seek a refund, replacement, compensation or other relief where available under applicable law.
12. Privacy and Personal Information
We process customer information in connection with order fulfilment, payments, delivery, customer support, website operations and other purposes disclosed in our Privacy Policy.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for details about the information collected, its use, relevant disclosures and available rights.
13. Customer Complaints and Grievance Redressal
For questions, order issues or complaints, contact:
Customer Support
Email: support@stonesnstudds.com
Support hours: Monday to Saturday, 10:00 AM to 7:00 PM.
Grievance Officer: Bharvi Gautam Khona, Proprietor & Grievance Officer
Email: grievance@stonesnstudds.com
We will acknowledge consumer grievances within 48 hours and endeavour to resolve them within one month of receipt, as required under applicable e-commerce rules.
We will handle complaints fairly and provide a copy of the complaint as recorded by the Grievance Officer where required by applicable law.
You may also approach the appropriate consumer grievance or dispute-resolution authority available under Indian law.
14. Changes to These Terms
We may update these Terms when our business practices, website operations or legal obligations change.
The updated version will be published on this page with a revised date. Changes will apply prospectively, subject to applicable law and any rights arising from an earlier transaction.
No change to these Terms will retrospectively remove a consumer right or remedy that has already accrued.
15. Governing Law and Disputes
These Terms are governed by the laws of India.
Disputes will be dealt with by the competent courts, consumer commissions or other forums having jurisdiction under applicable law. Nothing in these Terms restricts a consumer from approaching a consumer commission or another competent authority where legally entitled to do so.
16. Consumer Rights
Nothing in these Terms is intended to waive, contract out of, or unlawfully restrict rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Legal Metrology Act and applicable rules, or other relevant Indian laws.
Where any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
For questions or assistance, contact support@stonesnstudds.com.