Refund policy

Stones & Studds

Last updated: 28 October 2026

At Stones & Studds, we want you to be happy with your jewellery purchase. Please read this policy to understand how to request a return, refund or replacement if something goes wrong with your order.

1. Eligibility for a Return or Replacement

Because our products are jewellery items, we request that you inspect your order promptly upon delivery.

You may contact us if you receive:

  • A damaged or defective product.

  • An incorrect product or design.

  • A missing item from your order.

  • A product that materially differs from its description or stated specifications.

  • An order that has not been delivered or has been lost in transit.

  • A product affected by another issue for which a remedy is available under applicable law.

We will assess the issue and offer an appropriate remedy, which may include a replacement, repair where appropriate, or refund, depending on the circumstances and applicable law.

2. Order Cancellation

Customers may request cancellation of their order at any time before the order has been shipped.

To request a cancellation, please contact us at support@stonesnstudds.com with your order number as soon as possible.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may contact us for assistance, subject to the applicable provisions of our Return, Refund and Replacement Policy and applicable consumer-protection laws.

If a cancellation is approved before shipment, any eligible refund for an amount already paid will be initiated through the original payment method wherever practicable, within the applicable legal timeframe.

Nothing in this clause limits any cancellation, refund or other rights available to consumers under applicable law.

3. Reporting a Damaged, Defective or Incorrect Order

Please contact us as soon as reasonably possible after delivery, preferably within 48 hours, so we can investigate and resolve the issue promptly.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or a video showing the product and, where relevant, its packaging.

  • An unboxing video, if available.

An unboxing video can help us investigate a claim, but the absence of one will not automatically disqualify a genuine claim or remove any rights available under applicable consumer law.

If you cannot provide the requested evidence, please contact us anyway. We will assess the available information and may request reasonable additional details.

4. Return and Replacement Assessment

Once we receive your complaint, we will review the details and communicate the next steps.

Where a return is appropriate, we will explain how the product should be returned and whether collection or another return method is available.

Please retain the original packaging and all items received until the matter is resolved, where reasonably possible.

Products returned for assessment should not be intentionally damaged or altered after delivery. However, nothing in this section limits remedies available under applicable law for genuine defects or other qualifying issues.

5. Refunds

A refund may be provided where appropriate under applicable law or where we approve a refund in accordance with this policy.

Once a refund is approved, we will initiate it through the original payment method wherever practicable, or another mutually agreed lawful method.

The time taken for the amount to appear in your account may depend on the payment provider or bank. We will communicate the expected processing timeline when the refund is approved and process it within the applicable legal timeframe.

If a refund is due because of a qualifying defect, incorrect product, non-delivery or another legally recognised ground, it will not be refused solely because the order was placed online or because the item belongs to a jewellery category.

6. Change of Mind and Preference-Based Returns

We do not accept returns or exchanges simply because a customer changes their mind, dislikes the product after purchase, selects the wrong design, or no longer wishes to keep the item.

Please review the product photographs, descriptions, specifications and prices carefully before placing your order.

This section does not exclude remedies available under applicable consumer-protection law.

6. Shipping and Delivery Issues

If your order is delayed, lost, marked as delivered but not received, or delivered to the wrong address, please contact us with your order number.

We will investigate the shipment with our delivery partner and update you on the next steps.

A courier status marked “delivered” will not, by itself, automatically end our review of a genuine non-delivery complaint. We will assess the circumstances and provide an appropriate remedy where required under applicable law.

7. Promotional Orders and Gifts

For purchases made using a discount, bundle offer or promotional offer, refunds and replacements will be assessed in accordance with the offer terms disclosed at the time of purchase and applicable law.

If a qualifying return affects a bundle or free-gift offer, we will explain any adjustment transparently before processing it. Promotional terms will not be applied to remove any remedy required by law.

8. How to Contact Us

For a return, refund, replacement or delivery-related complaint, contact:

Brand: Stones & Studds
Website: https://stonesnstudds.com
Email: support@stonesnstudds.com
Business address: A/203, Sai Paradise, Sec-8/A, Plot no-64, Airoli, Navi Mumbai - 400708

Grievance Officer: Bharvi Khona
Designation: Proprietor and Grievance Officer
Grievance email: grievance@stonesnstudds.com

Please include your order number in your message so we can identify your purchase.

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them as promptly as possible, within the applicable legal timeline.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any right or remedy available to a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended, or any other applicable law.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.