Refund policy

At Stones & Studds, customer satisfaction is our priority. However, due to the nature of our products, we do not offer returns or refunds once an order has been placed.

Damaged or Defective Products:

We take utmost care in ensuring that your jewelry reaches you in perfect condition. In the rare event that you receive a damaged or defective product, we are here to help.

To be eligible for a replacement:

1. You must provide an unboxing video with no cuts or edits, clearly showing the damaged product, within 24 hours of delivery.

2. Reach out to our support team at support@stonesnstudds.com with the unboxing video and your order details.

Important:

• Claims made without an unboxing video or after the 24-hour period will not be eligible for replacement.

• Once the video is reviewed and approved, we will process your replacement as soon as possible.

We appreciate your understanding and cooperation. If you have any questions or need assistance, feel free to contact our support team.